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Cancellation Policy

At any time, either party may cancel a user’s W3 Contact account for any reason. The user must request cancellation by calling W3 Contact at (866) 372-7636 (International: 001-919-342-3268), or by sending written notice to:

W3 Contact
Attn: Billing Department
PO Box 8382
Greenville, NC 27835

Amounts paid are not refundable. Subscriptions to our service are pre-paid. As such, any cancellations that occur in the middle of a payment term (month, quarter, or year depending on payment schedule) will be made effective on the final day of the prepaid term. Any email communication regarding the cancellation of an account must be from the email address on record in the account to complete the cancellation.

Credit Card Expiration or Decline

Please note that allowing a credit card to expire or not submitting payment by check regardless of invoice receipt status will not automatically cancel your account as we maintain all account data, allow subscriptions to occur, and allow you access to your account. You will remain responsible for paying the monthly charge, which will accrue to your account, until we receive a cancellation notice.

We will send notice to the email on record if a card is declined. We may also follow-up by phone or mail. We reserve the right to send delinquent accounts to a collection agency if they are not paid within 3 months.

Retrieving your Data After your Account has been Canceled

Per our policy, data from cancelled accounts will deleted immediately and cannot be retrieved. Please be sure to export all data you wish to save before cancelling your account.

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