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W3 Contact FAQ

If you have a question that isn’t answered below then please contact us. Get started today with a FREE 15 day trial or jump right in with a full account. No need to worry, we give you a 45 day 100% guarantee that you will absolutely love our email marketing service or your money back!

Frequently Asked Questions:

What’s included in the free trial?

Your FREE 15-day trial of W3 Contact includes everything you need to get started with email marketing, including:

  • Tools to create, send and track your email campaigns
  • Unlimited free email support
  • Add as many subscribers to your list as you like during the free trial

The only restriction during the trial is that you can’t send more than 100 emails. You can of course upgrade to a paid plan at any time to remove this restriction.

Is there a contract to sign?

Absolutely not. W3 Contact is a month-by-month, “pay as you go” service and you can cancel at any time. There are no contracts to sign. You are however obligated to operate under our terms and conditions policies.

What if I want to stop using W3 Contact?

That’s fine. W3 Contact bills on a monthly basis so all you have to do is contact us and we’ll disable your account for you. There are no cancellation fees or hidden charges.

Are there any other fees besides the monthly fee?

Absolutely not. The prices you see on our pricing page are the only fees you pay to use W3 Contact.

How can I signup without using the free trial?

Just visit our pricing page and choose your plan.

Do you offer a money back guarantee?

W3 Contact offers a FREE 15-day trial which allows you to get familiar with our system before you choose one of our billing plans. We bill on a month-to-month basis so you can cancel at any time.

How is the monthly fee determined?

The monthly fee is determined by the number of emails you send. Please see our pricing page for more information.

What happens if I want to send more emails?

If you need to send more emails than your current plan allows you can upgrade at any time simply by visiting our pricing page.

Is my credit card billed straight away?

You don’t need a credit card for our FREE 15-day trial. Once your trial has expired you will be invited to choose one of our paid plans, at which time your credit card will be billed for your first months usage fees.

Are my email messages and subscriber list safe?

Yes they are. Your data is stored on industry-standard data servers housed with some of world’s largest and most reliable data providers. Whenever we ask for sensitive information (such as credit card details) we use 128-bit secure sockets layer (SSL) technology to protect your data. This is the strongest, most trusted form of security for web sites available today.

Can I take my subscriber email list with me if I want to cancel?

Absolutely. It’s easy to export your email subscriber list into a text file which you can import into other applications. If you’d like to cancel you also have the option to delete all data related to your account including your email list, email messages and statistics.

Will you send W3 Contact promotions to my email list?

Absolutely not. We will never, ever send any emails to your email list. The only emails people on your email list will receive are the ones you send them using the W3 Contact system.

Have any questions about W3 Contact?

Please contact us if you have any questions regarding W3 Contact.

If you’re ready to put email marketing to work for you then why not give the W3 Contact FREE 15-day trial a go? There’s no risk, you don’t need a credit card and you can close your trial account at any time.

Do autoresponders count towards my monthly emails?

Yes, autoresponders do count towards your monthly email credits. If you need to upgrade to a plan with more credits, just contact us.

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